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Support

Welcome to RBack's support page. To find all the latest product downloads go to  http://www.rback.co.uk/download.htm .

Before you contact RBack try having a look at the FAQ (Frequently Asked Questions) page. This may have the answer already to your question, if not then contact us and put your question to us.


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Test your Internet connection speed at Speedtest.net

Q: How do I restore my Outlook Express E-mails?
A: restore_outlook_express.pdf

This is a PDF document that will explain how to restore your e-mail by using the dbx file that you have backed up.

Q: Do I really need to download and install the Microsoft .Net Framework?
A: Yes. The RBack software uses the Microsoft .Net Framework which allows us to use the very best of todays technologies.

Q: Which installation do I install first ?
A: You must install the Microsoft .Net Framework first and then the RBack installation.

Q: Do I really have to use PayPal to subscribe to RBack ?
A: No. We now except Standing orders as well as PayPal. Please e-mail orders@rback.co.uk if you would like us to send you a form.

Q: Once I subscribe to RBack, how long will it take before I can use the service.
A: Generally it will only take an hour or two, but if the administration staff are busy it could then take anywhere up to two days.

Q: What happens after my thirty day trial period ?
A: After your thirty day trial period we will start taking the monthy fee from your paypal account or Bank account if you have filled in your Standing Order form.
If you do not want to continue using RBack then contact us and we will cancel your account.
Or if you have a Standing Order then you must contact your Bank to cancel it and contact us so we can close your account.

Q: What if I want more space to store files ?
A: Contact Us specifing your customer account number and we will upgrade your subscription.

Q: Does the RBack software run on Windows98 or WindowsME ?
A: No, we recommended that you only use this software with Windows2000 or higher operating systems.

Q: I have installed RBack onto Windows2000 and an error occurs when starting the RBack program saying that there is a database error?

eg.
There was an error reading the backup database

followed by

The .Net Data OLE DB Provider(System.Data.OleDb) requires Microsoft Data Access Components (MDAC) Version 2.6 or later version

A: This is usually because you do not have the latest MDAC (Microsoft Data Access Components) installed. You must install MDAC version 2.6 or higher. You can download it from the Microsoft download site.

Or

Lizardstudio download

Q: Why do my backups take so long to complete, and what can I do about it ?
A: This will happen if you are using a modem to back up or you are backing up large files or folders. (It is recommended that you have broadband installed if you wish to store large amounts of data.)
The first time you backup all of your files it will take a long time, but once you have done this and because the software uses an incremental backup technology, only the files that you have updated will be backed up the next time.

Q: What can I do if I find a bug or problem with the software ?
A: You can contact RBack support quoting your customer reference number. Describe the problem or bug you have found and the version number of the software you are using. We will then try and help solve the problem.

Q: What do I do if I want to cancel my subscription ?
A: You must contact us and quote your customer reference number. It will then take 30 days before your subscription stops. Any data that you have at RBack will be permantally removed from our systems after your subscription stops.

Q: How do I restore my Outlook Express Address Book?
A: restore_outlook_express_address_book.pdf
This is a PDF document that will explain how to restore your Address Book that you have backed up.

Q: How do I backup my saved aol 8 mail on my PC
A: Browse to the location where Aol is installed to ie: c:\program files\aol 8.0\
and select the organize folder, now click backup folder.

Q: How do I restore my aol 8 mail on my PC
A: first of all reinstall aol 8 then sign on using you main account, next log off and copy your backup of the organize folder to the location where you have installed aol 8 to (c:\program files\aol 8.0\).
Now when you next login to aol you should find all your saved e-mail there.

Q: How do I backup my saved aol 9 mail on my PC

A: Like in Aol 8 you need to backup the organize folder but in this version it is in c:\Documents and Setting\All Users\Application Data\AOL\C_AOL 9.0\ select the organize folder, now click backup folder.

Q: How do I restore my Aol 9 mail on my PC

A: first of all reinstall Aol 9 then sign on using you main account, next log off and copy your backup of the organize folder to the following location c:\Documents and Setting\All Users\Application Data\AOL\C_AOL 9.0\ . Now when you next login to Aol you should find all your saved e-mail there.

Q: How do I backup my IncrediMail with RBack
A: Once you have installed IncrediMail start RBack and go to the Preset Locations combo box and select IncrediMail then click the Add button.
If you have more than one user account on your computer using IncrediMail you will have to perform this action under each user account.

Q: How do I restore my IncrediMail
A: First reinstall IncrediMail onto your computer then copy the folder c:\Documents and Setting\YourUserName\Local Settings\Application Data\IM\Identities\{B64???? etc.} from your RBack files to the new IncrediMail Identities folder.
Note you may have to run an import mail from inside IncrediMail once you reopen it.

Q: Can I backup microsoft sql server?
A: Yes you can backup ms sql server, there are two ways of doing this.
1) use the External Command Files Auto Start and Auto Stop options found under the settings menu to shut down the server so you can backup the *.mdf files. You can shut down the server by calling a batch file with the following lines in it

NET STOP SQLSERVERAGENT
NET STOP MSSQLSERVER

To start the server use the following lines

NET start SQLSERVERAGENT
NET start MSSQLSERVER

2) if you are running version 2.1 of RBack you can backup files that are open so there is
no need to shut the sql server down, just select your *.mdf files for backup.

Q: Why do backups
A: Data Backup is one of the most important, yet also one of the most neglected areas of computing. Backing up your data should be at the top of your computer maintenance list, right next to Virus Protection. Without data backup or virus protection, you are running the risk of losing your data. It will happen, don't think that you don't have to worry about it.

Nearly all businesses today tend to use computers. If the Data on those computers were lost some businesses may find problems with claiming from insurance companies if they have not done adequate backups.

Data loss can happen in many ways. One of the most common causes is physical failure of the media the data is stored on. You probably have everything saved on your PCs hard drive. That hard drive will not live forever. Yes, normally hard drives will live for years without incident, but eventually they will die. It might happen gradually, by more and more bad clusters accumulating until most of the drive is unusable. It may also happen suddenly, the hard drive just dies without warning.

Another possible cause for data loss is power failure or spikes. This can result in loss of the document you are currently working on because you did not save it before the power failed.
You can also loose your entire hard drive because a power surge could damage your motherboard and destroy the file allocation table of your drive.

Your computer data may also be destroyed in a fire making the job of relocating your business even harder.

Our solution

RBack is a remote backup solution that allows the user to schedule daily, weekly and monthly backups of important files on your desktop PC, laptop or server to a remote location.
The advantages of using RBack over normal backup solutions are:
•    The files are protected against fire at your premises.
•    You can restore your files from any location around the world as long as you have a PC, laptop or server.
•    No need to remember to do a backup just set the schedule and RBack takes care of the rest.
•    All files are encrypted before sending to our servers.


Prices for RBack start at £5 per month which gives you 500Mb of storage space.
Payment for this can be taken by standing order or via PayPal. You will be given a 30 day free trial so you can test the system before you start paying.

Full price list and order information can be found on our website at http://www.rback.co.uk

Q: Where can I find my registry files
A: In Windows NT, XP, 2000, and 2003 there are several Registry files. These files, with one exception, are named without a file extension and are stored in the Windows\System32\Config folder

These files are named:
Software,
System,
SAM,
Security,
Default,
and UserDiff

There is one more Registry file and it does have a file extension, NTuser.dat. In Windows XP, 2000 and 2003, NTuser.dat is stored in the users folder under the Documents and Settings folder.
In Windows NT, the NTuser.dat file is stored in the Config folder, not in the Documents and Settings folder.

Each user has their own NTuser.dat file.

Q: What is the function of the different registry files.
A: Security stores information about security.
The SAM file stores information about the Security Accounts Manager service. Neither of these two files, Security and SAM, are viewable in RegEdit.
System stores all the information about hardware.
Software stores information about your software and how Windows will perform and stores the default Windows settings.
The Default file, stores all the default user settings, the NTuser.dat file overrides the default user settings.
The UserDiff file stores information about the corresponding SubKeys in the HKEY_USERS Hive for each registered user.

Q: I can access my remote exchange mail box using a web browser but when I use outlook it just keeps asking for a password.
A: First make sure the username and password are correct.

If your username and password are correct then it could be that you have not ticked the encryption box under the security tab when setting up your account, follow the steps below to set this up.


Click, Start, Control Pannel, Mail
Click Show Profiles
Select the profile and click properties
Click e-mail accounts
Click next (View or change existing e-mail accounts)
Click Change
Click More Settings
Click the Security tab
Tick Encryption (Encrypt data between microsoftoffice outlook and the exchange server)

now click ok and finnish

Q: How do I switch between Outlook profiles
A: First close Outlook

Go to Control panel (start, control panel)
click on the 'Mail' Icon in control panel
click the 'Show Profiles' button at the bottom right.

now change the profile by clicking on the dropdown box at the bottom of the control.

Click apply then ok.

Now start outlook

Q: I am haveing problems with shared folders but all seems to be setup correctly.

Computer share problem stops me mapping drive.


A: Look in your system event log are you getting - The server's configuration parameter "irpstacksize" is too small for the server to use a local device. Please increase the value of this parameter.

If so this could be your problem. start regedit and go to
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\LanmanServer\Parameters\

make a new DWORD value named IrpStackSize (There may be one there already but as of yet I have never found one)
Set the value to decimal 15, if the problem and error is still there increase the value by 5.
Keep increasing the value until the error message goes then all should work fine.

you will need to Reboot after changing the value inorder for it to take effect.

:)


Q: I have the folowing error code when trying to send email '0x800ccc15'
A: This error can be caused by a firewall or virus scanner etc blocking the use of port 25 on your machine for sending mail.
The solution is to reconfigure the offending software to stop it blocking the program you are trying to use.

Q: How can I run RBack on windows Vista
A: Version 3 of RBack will be designed for windows Vista but until then this is how you can setup version 2.8 to work on windows vista

Install version 2.8 and before you reboot your computer follow the instructions below.

Right click on the RBack shortcut on the desktop and select properties.
Click on the Compatibility Tab and tick the 'Run this program in compatibility mode for: Windows XP'

Tick the Run this program as an administrator box
Click ok

See Below:



Reboot your PC.

Now you can setup RBack as normal.


Q: Where is the Pictures folder in Windows Vista
A: By default the Pictures folder is in your users profile.

Eg

c:\users\bob\pictures

Where bob is your username / profile

Q: Where is the Music folder in Windows Vista
A: By default the Music folder is in your users profile.

Eg

c:\users\bob\music

Where bob is your username / profile

Q: Where is the Application Data folder in Windows Vista
A: By default the Application Data folder is in your users profile.

Eg

c:\users\bob\appdata
Where bob is your username / profile

Q: How can I calculate my upload speed.
A: Well this will depend on the connection you have got and you can test your speed by going to the following link

Test your Internet connection speed at Speedtest.net                                            
once you have your upload speed in kbps use it with a file size in mb and the formula below to get a gide of how long a backup may take.


(file size in mb)/((((kbps/8)/1000)*60)*60) = Hrs

Q: How do I repair a MySQL Table
A: run the sql command "Repair Table TABLENAME;" where TABLENAME is the name of the damaged table.

Q: I keep getting an undeliverable bounce back when I send emails in outlook.
The error code I get is 530 Account is not local, relaying disallowed.

A: Under outgoing mail server put a tick in.
'My server requires authentication'

Q: Unable to create new mailbox in exchange 2003 after forcing a PDC change - Recipient Polices are not replicating to the Active Directory
A: Make sure you have also updated the Windows Domain Controller in the Recipient Update Service under the Exchange System Manager

Q: Flapjack Recipe
A: 150g of Buter
150g of Light brown sugar
2 tablespoons of golden syrup
350g of porridge oats

Melt Butter,Syrup and Sugar in a saucepanon low heat

Once the Butter and sugar have melted mix in the oats

Bake in a greased sandwich tin at 180C until golden brown.

Q: Windows 10 Document redirect not working.

After the update, in some cases the GPO not apply (without traces in gpresult)

A: To resolve this issue, use the Group Policy Management Console (GPMC.MSC) and follow one of the following steps:
Add the Authenticated Users group with Read Permissions on the Group Policy Object (GPO).
If you are using security filtering, add the Domain Computers group with read permission.

https://support.microsoft.com/en-us/kb/316362

Q: how can I install .net 3.5 on my computer.
A: if going to features does not work try the following, uninstall KB2966827
•KB2966826
•KB2966827
•KB2966828

dism.exe /online /enable-feature /featurename:NetFX3 /Source:D:\sources\sxs /LimitAccess



RBack - The Remote Backup Software, A Product of LizardStudio Ltd.
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